FAQs

All Sivom products are crafted from high quality engineered wood and premium finishes that ensure durability and long life. Each design goes through quality checks before dispatch to maintain a strong build and refined appearance.

Most Sivom furniture is shipped in a flat pack with easy to follow instructions. Some products may come preassembled, while others require simple DIY assembly. Installation details are always mentioned on the product page.

Yes, you can request installation support at checkout or after delivery. In select cities, our partner technicians can assemble the furniture at a minimal charge.

Use a soft dry cloth to wipe dust regularly. Avoid harsh chemicals and excessive moisture. For deeper cleaning, use a damp cloth and immediately dry the surface to maintain its shine and finish.

Yes, all Sivom products are made with engineered wood that has termite resistant properties, ensuring longer life and consistent quality.

Every Sivom product comes with a standard warranty covering manufacturing defects. The warranty period may vary depending on the product category and is mentioned on each product page.

If your product arrives damaged or with missing parts, please contact our support team within 48 hours of delivery. We will promptly arrange for a replacement or a resolution.

At the moment Sivom offers only standard designs listed on the website. However, we are working on introducing limited customization options for certain categories soon.

Delivery timelines vary by location but generally range between 5 to 10 business days from the date of order confirmation. Tracking details are shared as soon as your order is shipped.

Delivery is free for most locations across India. In remote areas where courier services are limited, an additional charge may apply and will be shown at checkout.

Yes, Sivom accepts returns for damaged or defective products reported within the return window. Since furniture is large and made to order, exchanges are subject to inspection and approval.

Yes, we provide EMI options through our payment partners during checkout. You can select your preferred bank or payment plan while placing your order.

Sivom currently delivers across major cities and towns in India. For locations outside standard service areas, our logistics team will inform you before dispatch.

Yes, once your order is shipped, you will receive an email and SMS with a tracking link to monitor the progress of your delivery in real time.

If you miss the delivery attempt, our courier partner will contact you to reschedule. Please ensure your contact number and address are accurate to avoid delays.

We try to display product images as close as possible to real color. Slight variations may occur due to lighting conditions and screen differences.

Yes, we cater to bulk and corporate orders. Please contact our sales team with your requirements, and we will share the best available pricing and timelines.

Inspect the package for any visible damage and ensure all parts are included. If you notice any issue, mention it on the delivery slip and inform our support team immediately.

If your order has not yet been dispatched, you can contact customer support to update the address. Once shipped, the address cannot be modified.

Sivom stands for quality craftsmanship, thoughtful design, and reliable service. Each piece is built to add comfort and elegance to your space while maintaining affordability and strength.