Payment, Returns & Refunds

Sivom accepts all major credit and debit cards, UPI, net banking, and wallet payments through trusted gateways to ensure a secure transaction every time you shop.

Yes, Sivom uses SSL encryption and secure payment gateways to protect all financial data. Your card details are never stored or shared with any third party.

Cash on delivery is available for selected pin codes and products. The option will appear at checkout if it is supported in your area.

Yes, EMI facilities are available on eligible credit cards and payment partners. You can view available plans during checkout.

If a payment fails but the amount is deducted, it is usually reversed within three to five business days. If not, contact your bank and inform our support team with the transaction reference.

Yes, a detailed invoice is automatically sent to your registered email once the order is confirmed. You can also download it anytime from your account page.

Sivom accepts returns only for products that are damaged, defective, or incorrect at the time of delivery. Each return is reviewed and approved after verification by our quality team.

To start a return, contact Sivom support within forty eight hours of receiving your product. Provide clear images and order details so that our team can assist quickly.

Customized or made to order products cannot be returned unless they arrive damaged. Minor variations in color or finish that are part of the material’s natural characteristics are not considered defects.

If a return is approved due to damage or manufacturing issues, Sivom covers all return shipping costs. For returns due to personal preference, charges may apply.

Refunds are processed within seven to ten business days after the returned product passes inspection. The amount is credited to the same payment source used during purchase.

Yes, you can request an exchange for eligible items of equal or higher value. Our team will help you with the difference in payment if needed.

If you cancel an order before it is shipped, a full refund will be processed to your original payment method within five to seven business days.

Once shipped, the order cannot be cancelled but you can refuse the delivery. In such cases, the refund will be issued after the product returns to our warehouse.

You can reach out to Sivom support via email or chat with your order ID and payment details. Our team will track the status and update you on the refund progress.