SIVOM Privacy Policy
SIVOM (“we”, “our”, or “us”) values the privacy of every customer and visitor. This Privacy Policy explains how we collect, use, store, transfer, and disclose your information when you visit our website – https://www.sivom.in(“Website”).
It forms part of the Terms of Service of SIVOM and governs all data collected in connection with your use of our Website, products, and services.
By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Website.
1. Definitions
- “Personal Information” means data that can be used to identify or contact you, such as your name, email address, phone number, or billing and shipping address.
- “Sensitive Personal Information” refers to information like passwords, bank or credit/debit card details, financial data, health data, or biometric information as defined under applicable Indian laws.
- “Non-Personal Information” means anonymous data such as browser type, IP address, device identifiers, cookies, location, and browsing behavior.
- “User(s)” or “you” means any individual accessing or using the Website.
- “Services” means all products and services made available by SIVOM through its Website.
2. Information We Collect
We collect both Personal and Non-Personal Information to provide, improve, and personalize our Services.
2.1 Information You Provide Directly
You provide Personal Information when you:
- Register for an account or create a profile
- Place an order, make a payment, or request delivery
- Subscribe to newsletters, promotions, or updates
- Contact us for customer support or submit feedback
- Participate in surveys, offers, or referral programs
This information may include your name, contact details, addresses, and payment information.
2.2 Information Collected Automatically
When you use our Website, we automatically collect Non-Personal Information using cookies, pixels, and analytics tools. This includes:
- IP address and location
- Browser type, device type, and operating system
- Pages visited, time spent, and actions taken on the Website
- Referral links and search terms
- Clickstream data and interaction with ads or content
2.3 Information From Third Parties
We may receive information from:
- Delivery and logistics providers
- Payment gateways
- Marketing and advertising partners
- Customer support vendors
- Marketplace platforms
These third parties are authorized to share information with us only for lawful purposes, and we ensure their compliance with data protection laws.
2.4 Sensitive Personal Information
We do not intentionally collect Sensitive Personal Information unless required to process specific requests, such as refunds or payments. Such data is accessible only to authorized personnel under strict confidentiality.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders and deliveries
- Respond to customer inquiries and provide after-sales support
- Improve Website performance and user experience
- Send order updates, invoices, and promotional messages
- Detect and prevent fraud or misuse
- Comply with applicable laws and obligations
We may also use aggregated or anonymized data for internal analysis, service improvement, and business insights.
4. Communications and Marketing
By providing your contact details, you agree to receive communications from SIVOM via email, SMS, calls, or internet-based messaging platforms.
These communications may include:
- Order confirmations, delivery updates, and service notifications
- Product recommendations, offers, and promotions
- Policy, warranty, or service updates
You can opt out of promotional messages anytime by clicking “Unsubscribe” in emails or writing to support@sivom.in.
However, transactional communications related to your orders cannot be opted out of.
5. Cookies and Tracking Technologies
We use cookies, tags, and analytics tools to improve the browsing experience. Cookies help us:
- Remember your preferences
- Track cart and checkout details
- Measure traffic and analyze behavior
- Deliver relevant advertisements
You may disable cookies through browser settings, but some features may not function properly.
We also use tools like Google Analytics and Meta Pixel, which collect aggregated data under their respective privacy policies.
6. Opt-Out Options
You may:
- Disable cookies from your browser
- Unsubscribe from marketing emails
- Contact us to request deletion or correction of your data
- Use “Do Not Disturb” or telecom DND options to avoid promotional calls
Opt-out preferences must be managed separately on each browser or device.
7. Information Sharing and Disclosure
Your data may be shared only as required to deliver our Services or comply with legal obligations.
7.1 Service Providers
We share information with trusted partners who assist us in logistics, payments, support, and advertising—only for agreed purposes.
7.2 Legal Obligations
We may disclose information to government authorities or regulators when required by law, court order, or investigation.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred, provided the recipient upholds the same privacy standards.
7.4 Protection of Rights
We may disclose data to protect our rights, prevent fraud, and ensure customer and system security.
We never sell or rent your data to third parties for direct marketing purposes.
8. Social Media and Third-Party Links
Our Website may contain links to external websites or social media platforms such as Instagram, Facebook, or Pinterest.
We are not responsible for their content or privacy practices.
Any information you share publicly through these platforms is at your own discretion and risk.
9. Security of Your Information
We implement reasonable security measures to protect your information against unauthorized access, alteration, or misuse. These include:
- Secure socket layer (SSL) encryption
- Firewalls and restricted access protocols
- Regular system audits and monitoring
Although we take extensive precautions, no online system is completely secure. If you suspect misuse or unauthorized access, please contact security@sivom.in immediately.
10. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
Once data is no longer needed, it is securely deleted or anonymized in accordance with our data retention procedures.
11. International Transfers
Your information may be stored or processed in India or in other jurisdictions where our partners operate, provided such transfers comply with Indian data protection standards.
By using our Website, you consent to such lawful cross-border data transfers.
12. Children’s Privacy
SIVOM does not knowingly collect or process data from children under 18 years of age.
If you believe a minor has shared information without parental consent, please notify us at privacy@sivom.in, and we will delete the data promptly.
13. Your Rights
You have the right to:
- Access and review your information
- Request corrections or updates
- Withdraw consent for processing
- Request deletion of your data (subject to legal or transactional requirements)
To exercise these rights, write to support@sivom.in with your registered contact details.
14. Changes to This Policy
SIVOM may periodically revise this Privacy Policy to reflect changes in laws or internal practices.
Updated versions will be published on this page, and your continued use of the Website constitutes acceptance of the revised Policy.
15. Contact and Grievance Redressal
For queries, requests, or grievances related to this Privacy Policy, please contact:
Grievance Officer – SIVOM
Email: grievance@sivom.in
Phone: +91-8925914015
Address: SIVOM, Bengaluru, Karnataka, India
We aim to respond to all legitimate requests within 15 working days.
Final Note
By accessing or using the SIVOM Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.