Privacy Policy

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Privacy Policy

Last updated: November 1, 2025

SIVOM Privacy Policy

SIVOM (“we”, “our”, or “us”) values the privacy of every customer and visitor. This Privacy Policy explains how we collect, use, store, transfer, and disclose your information when you visit our website – https://www.sivom.in(“Website”).
It forms part of the Terms of Service of SIVOM and governs all data collected in connection with your use of our Website, products, and services.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Website.

1. Definitions

  • “Personal Information” means data that can be used to identify or contact you, such as your name, email address, phone number, or billing and shipping address.
  • “Sensitive Personal Information” refers to information like passwords, bank or credit/debit card details, financial data, health data, or biometric information as defined under applicable Indian laws.
  • “Non-Personal Information” means anonymous data such as browser type, IP address, device identifiers, cookies, location, and browsing behavior.
  • “User(s)” or “you” means any individual accessing or using the Website.
  • “Services” means all products and services made available by SIVOM through its Website.

2. Information We Collect

We collect both Personal and Non-Personal Information to provide, improve, and personalize our Services.

2.1 Information You Provide Directly

You provide Personal Information when you:

  • Register for an account or create a profile
  • Place an order, make a payment, or request delivery
  • Subscribe to newsletters, promotions, or updates
  • Contact us for customer support or submit feedback
  • Participate in surveys, offers, or referral programs

This information may include your name, contact details, addresses, and payment information.

2.2 Information Collected Automatically

When you use our Website, we automatically collect Non-Personal Information using cookies, pixels, and analytics tools. This includes:

  • IP address and location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and actions taken on the Website
  • Referral links and search terms
  • Clickstream data and interaction with ads or content

2.3 Information From Third Parties

We may receive information from:

  • Delivery and logistics providers
  • Payment gateways
  • Marketing and advertising partners
  • Customer support vendors
  • Marketplace platforms

These third parties are authorized to share information with us only for lawful purposes, and we ensure their compliance with data protection laws.

2.4 Sensitive Personal Information

We do not intentionally collect Sensitive Personal Information unless required to process specific requests, such as refunds or payments. Such data is accessible only to authorized personnel under strict confidentiality.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders and deliveries
  • Respond to customer inquiries and provide after-sales support
  • Improve Website performance and user experience
  • Send order updates, invoices, and promotional messages
  • Detect and prevent fraud or misuse
  • Comply with applicable laws and obligations

We may also use aggregated or anonymized data for internal analysis, service improvement, and business insights.

4. Communications and Marketing

By providing your contact details, you agree to receive communications from SIVOM via email, SMS, calls, or internet-based messaging platforms.

These communications may include:

  • Order confirmations, delivery updates, and service notifications
  • Product recommendations, offers, and promotions
  • Policy, warranty, or service updates

You can opt out of promotional messages anytime by clicking “Unsubscribe” in emails or writing to support@sivom.in.
However, transactional communications related to your orders cannot be opted out of.

5. Cookies and Tracking Technologies

We use cookies, tags, and analytics tools to improve the browsing experience. Cookies help us:

  • Remember your preferences
  • Track cart and checkout details
  • Measure traffic and analyze behavior
  • Deliver relevant advertisements

You may disable cookies through browser settings, but some features may not function properly.
We also use tools like Google Analytics and Meta Pixel, which collect aggregated data under their respective privacy policies.

6. Opt-Out Options

You may:

  • Disable cookies from your browser
  • Unsubscribe from marketing emails
  • Contact us to request deletion or correction of your data
  • Use “Do Not Disturb” or telecom DND options to avoid promotional calls

Opt-out preferences must be managed separately on each browser or device.

7. Information Sharing and Disclosure

Your data may be shared only as required to deliver our Services or comply with legal obligations.

7.1 Service Providers

We share information with trusted partners who assist us in logistics, payments, support, and advertising—only for agreed purposes.

7.2 Legal Obligations

We may disclose information to government authorities or regulators when required by law, court order, or investigation.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred, provided the recipient upholds the same privacy standards.

7.4 Protection of Rights

We may disclose data to protect our rights, prevent fraud, and ensure customer and system security.

We never sell or rent your data to third parties for direct marketing purposes.

8. Social Media and Third-Party Links

Our Website may contain links to external websites or social media platforms such as Instagram, Facebook, or Pinterest.
We are not responsible for their content or privacy practices.
Any information you share publicly through these platforms is at your own discretion and risk.

9. Security of Your Information

We implement reasonable security measures to protect your information against unauthorized access, alteration, or misuse. These include:

  • Secure socket layer (SSL) encryption
  • Firewalls and restricted access protocols
  • Regular system audits and monitoring

Although we take extensive precautions, no online system is completely secure. If you suspect misuse or unauthorized access, please contact security@sivom.in immediately.

10. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
Once data is no longer needed, it is securely deleted or anonymized in accordance with our data retention procedures.

11. International Transfers

Your information may be stored or processed in India or in other jurisdictions where our partners operate, provided such transfers comply with Indian data protection standards.
By using our Website, you consent to such lawful cross-border data transfers.

12. Children’s Privacy

SIVOM does not knowingly collect or process data from children under 18 years of age.
If you believe a minor has shared information without parental consent, please notify us at privacy@sivom.in, and we will delete the data promptly.

13. Your Rights

You have the right to:

  • Access and review your information
  • Request corrections or updates
  • Withdraw consent for processing
  • Request deletion of your data (subject to legal or transactional requirements)

To exercise these rights, write to support@sivom.in with your registered contact details.

14. Changes to This Policy

SIVOM may periodically revise this Privacy Policy to reflect changes in laws or internal practices.
Updated versions will be published on this page, and your continued use of the Website constitutes acceptance of the revised Policy.

15. Contact and Grievance Redressal

For queries, requests, or grievances related to this Privacy Policy, please contact:

Grievance Officer – SIVOM
Email: grievance@sivom.in
Phone: +91-8925914015
Address: SIVOM, Bengaluru, Karnataka, India

We aim to respond to all legitimate requests within 15 working days.

Final Note

By accessing or using the SIVOM Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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Aarav Menon
Verified Buyer
“I ordered a solid wood bed from Sivom and it has completely changed the look of my bedroom. The structure feels sturdy and well balanced, and the finish gives a rich, polished touch. Even after months of use, there’s no creaking or movement. The headboard detailing adds a premium feel and the wood grain looks natural. It truly feels like furniture made to last for years.”
Sneha Kapoor
Verified Buyer
“The bookshelf I bought from Sivom is elegant and highly functional. The shelves have perfect spacing for books and decor pieces, and the finish feels smooth and refined. It arrived well packaged and required minimal assembly. I’ve received compliments from everyone who’s seen it. This is the kind of craftsmanship that makes a home feel complete.”
Rohit Shetty
Verified Buyer
“I purchased a shoe stand from Sivom and I couldn’t be happier. The design is compact yet fits a surprising number of pairs neatly. The polish has a subtle sheen that complements my entryway perfectly. Every edge and handle has been finished with care. It’s both functional and aesthetically appealing, a rare combination these days.”
Meera Joshi
“My new coffee table from Sivom has become the centerpiece of my living room. The proportions are ideal and the solid wood top gives a sense of warmth. The finishing is flawless and smooth to the touch. I love how it blends with my sofa set without overpowering the space. You can tell it’s crafted with attention to detail, not mass produced.”
Vikram Arora
“The steel display unit I purchased from Sivom is both sturdy and stylish. The matte black frame and wood shelves give a contemporary industrial feel. It’s strong enough to hold heavy decor pieces without shaking. The balance of metal and wood looks modern yet warm. This is premium craftsmanship that clearly values quality and design equally.”
Pooja Deshmukh
“I ordered a set of canvas wall arts from Sivom and they’ve transformed my living room walls. The colors are vivid and printed on high quality material. Each piece arrived stretched perfectly on its frame. The art feels balanced and soothing, complementing my furniture beautifully. It’s rare to find décor that feels premium at this price point.”
Rahul Khanna
“The steel wall decor from Sivom added the perfect accent to my dining space. The finishing is smooth, edges well rounded, and it feels solid in hand. The design has just the right mix of tradition and modern appeal. It gives depth and character to my wall without feeling heavy. I appreciate the care that went into every detail.”
Nisha Patel
“I purchased a pair of side tables from Sivom and they’re perfect in every sense. Compact, well finished, and extremely sturdy, they add convenience and style beside my bed. The drawers slide effortlessly and the polish has a consistent sheen. These are not just side tables but design statements. I’m planning to order more pieces soon.”
Karan Malhotra
“The wardrobe closet I bought from Sivom exceeded my expectations. The structure is robust, and the internal partitions are thoughtfully designed. The doors open smoothly without any alignment issues. The polish and handles feel premium, not flimsy like mass furniture. It’s the kind of product that instantly elevates the space it’s placed in.”
Aditi Verma
“Sivom’s wall shelves are beautifully crafted and extremely functional. The wood feels dense and of excellent quality, and the mounting hardware is sturdy. I installed three in my study, and they completely transformed the look of the wall. They hold heavy books without bending and look elegant even when left minimal. Excellent value for the price.”
Sandeep Rao
“The home temple from Sivom radiates peace and positive energy. The carvings are intricate, and the wood finish has a divine warmth to it. The proportions are perfect for an apartment space. The lighting option they suggested makes it even more serene. It feels like a true centerpiece that adds spiritual charm to my home.”
Tanya Sharma
“My new TV unit from Sivom is a blend of modern design and solid build quality. The open shelves and drawers give ample storage for accessories. The polish feels rich and consistent across the entire surface. Cable management is intelligently planned. It’s clear that this brand values design precision just as much as durability.”
Vikrant Sood
“The study table I ordered from Sivom is the perfect mix of comfort and style. The surface is spacious enough for my laptop and books, yet compact for smaller rooms. The finish feels smooth and professional, and the legs are solid. I’ve been working long hours on it comfortably. It’s rare to find such practical elegance.”
Neha Reddy
“I bought a dressing table from Sivom and it instantly uplifted my bedroom’s appearance. The mirror quality is excellent and the drawers are well crafted. Every element feels premium — from the handles to the polish. The proportions are ideal and the design minimal yet elegant. It truly feels made with care, not just assembled.”
Rakesh Iyer
“The computer desk from Sivom is one of the most functional pieces I’ve purchased. It’s compact but very sturdy and allows comfortable working posture. The wood finish gives a warm, natural look that fits my home office beautifully. Even after months of use, it feels as strong as new. This brand clearly understands good design.”
Simran Bhatia
“I ordered a set of cabinet drawers from Sivom for my study area and they’re exceptional. The drawers glide effortlessly, and the polish finish feels premium. The storage space is ample and well structured. It’s heavy, solid, and built to last. Every piece from this brand reflects quality craftsmanship.”
Manish Jain
“The bar cabinet I received from Sivom is a showstopper in my dining area. It’s compact yet cleverly designed to hold bottles, glasses, and accessories neatly. The wood tone and texture are luxurious and warm. It feels like a piece from a designer showroom. It’s not just functional storage, it’s a statement addition to my home.”
Priya Sethi
“I purchased a set of side tables and wall shelves from Sivom to match my bed, and they complement each other beautifully. The finishing is smooth, the polish consistent, and every piece feels handcrafted. The design fits perfectly into a modern apartment setup. It’s evident the brand pays close attention to detail and quality.”
Sourabh Patil
“The coffee table and TV unit set I purchased from Sivom are perfectly coordinated. The color tone, wood grain, and proportions match seamlessly. Both pieces feel solid and exude quality craftsmanship. They’ve completely redefined the look of my living room. Sivom truly delivers what they promise — durable, elegant furniture.”
Aarav Menon
Verified Buyer
“I ordered a solid wood bed from Sivom and it has completely changed the look of my bedroom. The structure feels sturdy and well balanced, and the finish gives a rich, polished touch. Even after months of use, there’s no creaking or movement. The headboard detailing adds a premium feel and the wood grain looks natural. It truly feels like furniture made to last for years.”
Sneha Kapoor
Verified Buyer
“The bookshelf I bought from Sivom is elegant and highly functional. The shelves have perfect spacing for books and decor pieces, and the finish feels smooth and refined. It arrived well packaged and required minimal assembly. I’ve received compliments from everyone who’s seen it. This is the kind of craftsmanship that makes a home feel complete.”
Rohit Shetty
Verified Buyer
“I purchased a shoe stand from Sivom and I couldn’t be happier. The design is compact yet fits a surprising number of pairs neatly. The polish has a subtle sheen that complements my entryway perfectly. Every edge and handle has been finished with care. It’s both functional and aesthetically appealing, a rare combination these days.”
Meera Joshi
“My new coffee table from Sivom has become the centerpiece of my living room. The proportions are ideal and the solid wood top gives a sense of warmth. The finishing is flawless and smooth to the touch. I love how it blends with my sofa set without overpowering the space. You can tell it’s crafted with attention to detail, not mass produced.”
Vikram Arora
“The steel display unit I purchased from Sivom is both sturdy and stylish. The matte black frame and wood shelves give a contemporary industrial feel. It’s strong enough to hold heavy decor pieces without shaking. The balance of metal and wood looks modern yet warm. This is premium craftsmanship that clearly values quality and design equally.”
Pooja Deshmukh
“I ordered a set of canvas wall arts from Sivom and they’ve transformed my living room walls. The colors are vivid and printed on high quality material. Each piece arrived stretched perfectly on its frame. The art feels balanced and soothing, complementing my furniture beautifully. It’s rare to find décor that feels premium at this price point.”
Rahul Khanna
“The steel wall decor from Sivom added the perfect accent to my dining space. The finishing is smooth, edges well rounded, and it feels solid in hand. The design has just the right mix of tradition and modern appeal. It gives depth and character to my wall without feeling heavy. I appreciate the care that went into every detail.”
Nisha Patel
“I purchased a pair of side tables from Sivom and they’re perfect in every sense. Compact, well finished, and extremely sturdy, they add convenience and style beside my bed. The drawers slide effortlessly and the polish has a consistent sheen. These are not just side tables but design statements. I’m planning to order more pieces soon.”
Karan Malhotra
“The wardrobe closet I bought from Sivom exceeded my expectations. The structure is robust, and the internal partitions are thoughtfully designed. The doors open smoothly without any alignment issues. The polish and handles feel premium, not flimsy like mass furniture. It’s the kind of product that instantly elevates the space it’s placed in.”
Aditi Verma
“Sivom’s wall shelves are beautifully crafted and extremely functional. The wood feels dense and of excellent quality, and the mounting hardware is sturdy. I installed three in my study, and they completely transformed the look of the wall. They hold heavy books without bending and look elegant even when left minimal. Excellent value for the price.”
Sandeep Rao
“The home temple from Sivom radiates peace and positive energy. The carvings are intricate, and the wood finish has a divine warmth to it. The proportions are perfect for an apartment space. The lighting option they suggested makes it even more serene. It feels like a true centerpiece that adds spiritual charm to my home.”
Tanya Sharma
“My new TV unit from Sivom is a blend of modern design and solid build quality. The open shelves and drawers give ample storage for accessories. The polish feels rich and consistent across the entire surface. Cable management is intelligently planned. It’s clear that this brand values design precision just as much as durability.”
Vikrant Sood
“The study table I ordered from Sivom is the perfect mix of comfort and style. The surface is spacious enough for my laptop and books, yet compact for smaller rooms. The finish feels smooth and professional, and the legs are solid. I’ve been working long hours on it comfortably. It’s rare to find such practical elegance.”
Neha Reddy
“I bought a dressing table from Sivom and it instantly uplifted my bedroom’s appearance. The mirror quality is excellent and the drawers are well crafted. Every element feels premium — from the handles to the polish. The proportions are ideal and the design minimal yet elegant. It truly feels made with care, not just assembled.”
Rakesh Iyer
“The computer desk from Sivom is one of the most functional pieces I’ve purchased. It’s compact but very sturdy and allows comfortable working posture. The wood finish gives a warm, natural look that fits my home office beautifully. Even after months of use, it feels as strong as new. This brand clearly understands good design.”
Simran Bhatia
“I ordered a set of cabinet drawers from Sivom for my study area and they’re exceptional. The drawers glide effortlessly, and the polish finish feels premium. The storage space is ample and well structured. It’s heavy, solid, and built to last. Every piece from this brand reflects quality craftsmanship.”
Manish Jain
“The bar cabinet I received from Sivom is a showstopper in my dining area. It’s compact yet cleverly designed to hold bottles, glasses, and accessories neatly. The wood tone and texture are luxurious and warm. It feels like a piece from a designer showroom. It’s not just functional storage, it’s a statement addition to my home.”
Priya Sethi
“I purchased a set of side tables and wall shelves from Sivom to match my bed, and they complement each other beautifully. The finishing is smooth, the polish consistent, and every piece feels handcrafted. The design fits perfectly into a modern apartment setup. It’s evident the brand pays close attention to detail and quality.”
Sourabh Patil
“The coffee table and TV unit set I purchased from Sivom are perfectly coordinated. The color tone, wood grain, and proportions match seamlessly. Both pieces feel solid and exude quality craftsmanship. They’ve completely redefined the look of my living room. Sivom truly delivers what they promise — durable, elegant furniture.”