Sivom Warranty Policy

At Sivom, every product is designed to combine craftsmanship, comfort, and long-lasting durability. Our furniture and décor are made from responsibly sourced materials, engineered to meet the highest standards of stability and finish.
This Warranty Policy describes the terms under which Sivom provides warranty coverage for its products. It applies to all Sivom products purchased directly from our website or from authorized partners.

1. Overview of the Sivom Warranty

All Sivom products come with a one-year limited warranty from the date of original purchase.
The warranty covers manufacturing defects and structural faults in materials or workmanship under normal household use.

The warranty:

• Is valid only for the original purchaser (non-transferable).
• Applies only when the product remains at its original delivery location and has been assembled and used correctly.
• Requires presentation of a valid invoice for any warranty claim.
• Covers residential use only. Use in commercial spaces such as offices, hotels, or cafés automatically voids the warranty.

If a product or part is replaced under this warranty, the replacement item continues to be covered only for the remaining period of the original warranty.

2. Product Categories Covered

This warranty covers all Sivom product categories, including:

• Solid wood furniture
• Engineered wood furniture
• Metal furniture and hybrid furniture (wood + metal)
• Upholstered and cushioned furniture (including sofas, chairs, and beds)
• Décor, utility, and accessory items sold under the Sivom brand

Each category has specific coverage terms described below.

3. Coverage by Product Type

A. Solid Wood Furniture

Covered under warranty

• Manufacturing or structural defects in the solid wood components.
• Cracks or splits caused by internal stresses in the wood (not external impact).
• Termite or borer infestation originating from Sivom’s untreated wood.
• Defects in joinery, assembly, or stability of the frame caused during production.
• Faulty finishes such as uneven polish or lacquer peeling within the first year.

Not covered under warranty

• Cracks, chips, or dents occurring after delivery or due to relocation or impact.
• Changes in wood color, grain, or shade due to natural aging, exposure to sunlight, or humidity variations.
• Swelling, warping, or expansion due to moisture exposure.
• Damage from improper cleaning agents, such as bleach or abrasive chemicals.
• Damages caused by third-party carpenters or unauthorized modifications.
• Scratches, stains, burns, or fungus caused by external conditions.

B. Engineered Wood Furniture (Particle Board, MDF, Plywood)

Covered under warranty

• Termite damage in particle board or plywood within one year.
• Peeling of edge banding, lamination, or veneer caused by manufacturing fault.
• Hardware failures such as defective hinges, channels, or bolts.
• Structural instability caused by defective joints or panels.

Not covered under warranty

• Damages caused by water contact leading to swelling or delamination.
• Cracks or splits caused by mishandling or overloading shelves beyond recommended capacity.
• Damage from movement or reinstallation after original assembly.
• Discoloration or fading due to direct sunlight or cleaning with harsh chemicals.
• General wear, surface scratches, or minor chipping from regular use.

C. Metal Furniture

Covered under warranty

• Structural defects in the welded or jointed parts of the metal frame.
• Rusting or corrosion occurring under normal indoor use conditions.
• Coating defects such as peeling or uneven powder coat due to poor adhesion.

Not covered under warranty

• Scratches or dents caused after delivery.
• Corrosion or discoloration caused by exposure to water or outdoor use.
• Bends in the frame caused by exceeding weight capacity or misuse.
• Damage caused by impact, dragging, or modifications to structure or joints.
• Fading of color due to exposure to extreme sunlight or cleaning agents.

D. Upholstered Products (Sofas, Recliners, Beds, Chairs)

Covered under warranty

• Structural defects in wooden or metal framework.
• Foam sagging or compression greater than one inch within the first year.
• Stitching or seam separation in the fabric caused by manufacturing fault.
• Discoloration of fabric due to dye issues within six months.
• Mechanical malfunction in recliner or swivel systems (if any).

Not covered under warranty

• Fabric stains, burns, tears, or discoloration caused by daily wear.
• Cushion softening or minor sagging less than one inch due to usage.
• Damage due to direct sunlight, moisture, or cleaning with solvents.
• Deformation caused by sitting or lying in one area for prolonged periods.
• Use of sharp objects, pets, or rough handling leading to snags or pilling.
• Noise or creaking developed from uneven flooring or external strain.

E. Decor, Storage, and Accessories

Covered under warranty

• Structural defects in clocks, lamps, or wall décor frames.
• Hardware failures such as switches, wiring, or joints.
• Fading or peeling of paint within six months due to defective finishing.

Not covered under warranty

• Normal aging or cosmetic wear including fading, scratches, or dents.
• Damage caused by accidental drops, impacts, or improper installation.
• Damage caused by power surges (for electrical items).
• Fabric wear, stains, or discoloration from cleaning or environmental conditions.

4. What Is Not Covered for Any Product

Regardless of category, the following conditions void the warranty:

• Misuse, negligence, or mishandling of the product.
• Damage from water, humidity, or liquid spills.
• Damage caused by placing heavy or unbalanced loads on the furniture.
• Unauthorized repairs, alterations, or modifications.
• Use of harsh chemicals, abrasive cleaning agents, or polish not recommended.
• Exposure to heat sources, sunlight, or dampness causing expansion or fading.
• Improper assembly or installation by anyone other than Sivom or its authorized personnel.
• Damage during self-assembly, shifting, or transportation by the customer.
• Normal wear and tear including scratches, stains, fading, and minor color variations.

5. Conditions that Void the Warranty

The Sivom warranty automatically becomes void if:

• The product has been moved from the original delivery address.
• The invoice or proof of purchase cannot be presented.
• Any part or accessory is replaced by non-Sivom materials.
• The product is used outdoors or for commercial purposes.
• The defect arises from misuse, accident, neglect, or improper care.

6. Warranty Claim Process

Sivom aims to make the warranty claim process simple and transparent.

Step 1: Report the issue
Notify the Sivom customer support team within seven days of noticing the defect.
You can email or call the support number mentioned on your invoice.

Step 2: Provide necessary documents
Share the invoice copy, clear photographs or videos, and a short description of the issue.

Step 3: Inspection and verification
Our quality team will assess your claim through digital images or may schedule a physical inspection visit if needed.

Step 4: Resolution options
Depending on the verification outcome and stock availability, Sivom may:

• Repair the defective part or component, or
• Replace the defective product with a new or equivalent item, or
• Provide a partial or full refund proportionate to the remaining warranty period.

Step 5: Completion
Once approved, the resolution process typically takes 15–30 working days.
All decisions regarding the nature of repair or replacement are made at Sivom’s sole discretion.

7. Customer Responsibilities

To maintain warranty coverage, customers must:

• Retain the original invoice and warranty information.
• Follow product care instructions provided by Sivom.
• Ensure furniture is used under normal indoor household conditions.
• Avoid moving large products without proper disassembly and packaging.
• Report any issue promptly before the damage worsens.

Failure to adhere to these conditions may result in the warranty claim being rejected.

8. Care and Maintenance Guidelines

Proper care ensures your furniture remains beautiful and functional for years.

Wood and Engineered Wood

• Clean regularly with a dry or slightly damp microfiber cloth.
• Avoid placing hot or wet objects directly on surfaces.
• Keep away from direct sunlight, moisture, and damp walls.
• Do not drag heavy furniture; always lift when moving.

Metal Frames

• Clean with a dry cloth; avoid contact with water or acidic solutions.
• Keep metal parts away from outdoor humidity.
• Apply anti-rust coating once a year if necessary.

Upholstery

• Vacuum fabric and cushions every week to prevent dust build-up.
• Blot spills immediately; do not rub or soak fabric.
• Avoid exposure to direct sunlight to prevent fading.
• Rotate cushions regularly to maintain even firmness.

Décor and Accessories

• Wipe gently with a dry cloth.
• Avoid harsh cleaners or water on electrical fittings.
• Keep décor items in temperature-controlled indoor spaces.

Following these care guidelines helps preserve the appearance and longevity of your Sivom product.

9. Resolution and Remedies

If a warranty claim is approved:

• Repair will be the first option whenever feasible.
• Replacement will be offered only when the defect cannot be repaired or the item is beyond serviceable condition.
• If neither repair nor replacement is possible, Sivom may offer a pro-rata refund based on the period of usage.

Shipping and service costs for repairs may be borne by Sivom if covered under warranty. In other cases, service charges may apply.

10. Limitation of Liability

Sivom’s liability under this warranty is limited strictly to the repair, replacement, or refund of the defective product. Sivom shall not be responsible for:

• Indirect or consequential damages such as loss of use, inconvenience, or commercial loss.
• Costs of reinstallation, dismantling, or transportation after initial delivery, except where expressly approved.

11. Governing Law and Jurisdiction

All warranty claims are governed by the laws of India and subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.

Sivom Customer Care

Email: support@sivom.in
Phone: +91-8925914015
Hours: Monday to Saturday, 09:00 AM to 09:00 PM

Please keep your purchase invoice safely to ensure a smooth warranty claim process.